FAQ

What size do you recommend?
Our gear is designed to keep you mobile regardless of what you’re packing. Here’s our Size Guide to help you find the right fit. If you need assistance, contact us at customerservice@viktos.com, or start a live chat with us.

How do I clean and care for my Viktos gear?

Where are your products made?
VIKTOS is a USA based company, comprised of a small group of dedicated individuals, many of whom are veterans. Our business operations are based in our Wisconsin headquarters. We manufacture the majority of our products in Asia. While we dream of a day when we can produce more of our product line at home, the lack of domestic technical softgoods manufacturing capabilities, combined with very real economic factors, currently precludes that choice. We believe in our country and continue to explore every manner of expanding our domestic softgoods manufacturing percentage.

What does the One-Year manufacturing guarantee cover?
VIKTOS LLC stands behinds its products with a one-year workmanship & materials warranty for all VIKTOS products purchased thru VIKTOS or an authorized dealer.

Damage due to wear and tear such as rips, tears, UV degradations, abrasions, neglect, misuse, abuse, or the natural breakdown of materials or adhesives over time will not be covered by the manufacturers guarantee.

The following is a list of “normal wear and tear” damage categories that will not be eligible for repair or replacement: Human error, snags, scrapes, holes cause by owner, fabric caught in zippers, unauthorized repairs, uses outside of intended uses, contact with other fabrics, issues with fit over time, zipper malfunctions, failure to follow care instructions, odor, burns of any kind, fading from sunlight, fabric or zippers stressed beyond their intended use, and damage from pets or animals.

If you think your product has failed prematurely due to poor construction or a defect in materials, please contact us at customerservice@viktos.com with detailed photos and descriptions of the defect for review. Our customer service team will review the warranty request and determine if it qualifies for return or repair. You will be notified of our decision as soon as your case is is reviewed. All warranty repairs or replacements are at VIKTOS LLC’s discretion.

For further questions or concerns, please contact
customerservice@viktos.com.

Does Viktos ever offer special promotions or discounts?
Yes, VIKTOS does offer periodic sales on our website. Current sale items can be located by clicking the "sale" link on our main navigation menu or "clicking here." If you wish to be notified of any future sales, special events or clearance pricing, sign up for our emails at the bottom on this page. Some restrictions may apply.

Do you ship to international addresses?
Unfortunately, at this time Viktos only ships to the 50 United States, Puerto Rico, US Virgin Islands as well as to APO, FPO and DPO addresses.

Is there a Military or Service Discount?
VIKTOS proudly offers a 30% discount to all law enforcement, active military, veterans, and first responders. VIKTOS has partnered with GovX ID to securely validate your eligibility. Once your GovX ID has been established, simply use your GovX ID to obtain a promotional code at checkout on VIKTOS.com. Promotional codes may not apply to all items including products on sale. For more information or to register for your GovX ID, please click the link below.


Military and First Responder discount available. Verify with GovX ID to instantly unlock your savings.

Get Your Discount


If you need further assistance,
click here to start a live chat with one of our customer service representatives.

Shop All Gear