Shipping & Returns

SHIPPING:  VIKTOS offers ground shipping on most* products to anywhere in the United States for a flat rate fee of $6.95.  This includes shipping to APO, FPO & DPO addresses.  *Some oversized products are excluded. 

DELIVERY DELAYS:  Orders placed are generally shipped within 1-2 business days. Delivery is typically 2-6 business days but delays are common.  Quicker shipping methods are available at checkout, but shipping times aren't always guaranteed. Orders with expedited shipping placed after 11AM Central, will not ship until the next business day. Please note that projected delivery dates are estimated and are calculated by the chosen shipping carrier. VIKTOS is not responsible for delays in shipping.

2022 Shipping Holidays: Our warehouse will be closed on the following days.

New Years Day
Friday, December 31, 2021
Memorial Day
Monday, May 30th
Independence Day
Monday, July 4th
Labor Day
Monday, September 5th
Thanksgiving Day
Thursday, November 24th
Christmas (Observed)
Monday, December 26th
New Years (Observed)
Monday, January 2nd, 2023

Orders placed on Saturday or Sunday typically are shipped the following business day. For instance, an order placed with overnight shipping during the weekend, is typically shipped on Monday and delivered on Tuesday. Holidays are not considered business days and will cause additional delays. VIKTOS makes every effort to deliver your order in a timely manner. Delivery times are not guaranteed. High order volumes and transit delays with carriers can cause delayed deliveries.

Once your order ships, you will receive a shipping confirmation email with a tracking number. For more information, please email

Shipping to Canada
International shoppers typically must pay additional customs, duties, or VAT on shipments from the United States. These fees vary depending on your location and are calculated and quoted along with shipping charges during checkout. Any customs, taxes, or duties are the responsibility of the buyer and will not be covered or reimbursed by VIKTOS. We recommend researching your country's rules and regulations on imported goods before placing an order.

Please note: Our prices are listed in USD and conversion rates may be applied by your bank.

Making a return is easy. If you are not 100% satisfied with your purchase, return it within 30 days of receipt in new, saleable condition for a refund.

To be Saleable, items and packaging must be odor free and free of animal hair. All product must have original tags and must not be laundered or soiled. Footwear soles must be clean and have no signs of wear. Due to the nature of some products (i.e. Face Masks, Undergarments, laces,) returns will not be accepted.

Online returns are only accepted for products purchased directly from VIKTOS.COM to the original purchaser.

If you receive your product and you are uncertain about your purchase, please keep the original packaging that came with the product until you have decided whether or not you wish to keep it. All returns must be in new condition, both unwashed and unworn, with tags attached.

When returning items to VIKTOS LLC ("VIKTOS"), please ensure the product is well packaged and protected from damage in transit. You should consider using a trackable shipping service or purchasing shipping insurance. VIKTOS does not guarantee that we will receive your returned item.

How to Make a Return or Exchange (US)
If your item is defective or damaged in shipment, you will need to email and describe what the issue is. When you create the Return Request (click on the box at the bottom) for a damaged or defective product, we will need to approve it. The approval process can take up to 2-3 business days. If VIKTOS approves your return, we will provide you with a Return Request number and shipping label. For all other returns for refund or exchange, you do not need to contact Customer Service. Just click on the box at the bottom of this page to start a Return Request. You will need the order number, which begins with “E”. When returning items to VIKTOS, the package must include a copy of the original receipt and the provided RR#. The number must also be written on the outside of the package. Please do not use shoe and boot boxes as the only shipping package, but instead place the footwear box inside another box.

Once your package is received, please allow 5-10 business days for processing. Please note that we do not refund the original shipping fee. If you chose to use our pre-paid return label, a flat rate fee of $4.95 will be deducted at the time of refund. Refunds will be made in the same method of payment as used in original purchase.

If you have any inquiries about your return/exchange once it has been posted, please email and include the date the item was shipped, the name of person who requested the return/exchange, the item's tracking number, and Return Request #.

Exchanges (US)
If you would like to make an exchange on your purchase please follow the steps in the section "How To Make a Return." Exchanges can be made on like items only, meaning a different size or color of the same product. If you would like a different product, please use the return form for a refund and place a new order.

Canadian Returns
Returns from Canada are not eligible for pre-paid labels, you will need to pay for return shipping, using your own preferred courier. VIKTOS will not be responsible for any return shipping, customs, taxes or duty charges. Once a return is received and approved by VIKTOS, a credit can be expected to original method of payment in 3 to 5 business days.
All returned packages must be marked “US GOODS RETURN” and be mailed to:

3911 N Hackbarth Rd
Janesville, WI 53548
United States

Canadian Exchanges
At this time, VIKTOS does not offer exchanges to our customers in Canada but will accept returns.

Defective Goods
VIKTOS is committed to product excellence and stands behind the quality of its products. If you think your product has a manufacturing defect please contact us at Items that are damaged as a result of misuse are not considered defective. Defective items that have been worn, should be properly laundered before return. Receipt of unwashed garments may result in the product being returned to sender.

Non-returnable Items:
Face Masks, Undergarments, laces, Gift cards

Restocking Fees
A 20% restocking fee may be applied to returns with tags missing and/or in used condition. In the event the item is returned with excessive wear and tear an additional fee may be incurred or the item may be returned.

Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at

Mail Theft/Lost Packages/Tampered Packages
It is very important to check your tracking number occasionally. If you did not receive your package and it is stated as being delivered, please contact the shipping company immediately to open a claim. For VIKTOS LLC to issue you a full refund or reship your order, you must provide confirmation from the shipper that your package was not delivered and was in fact lost or delivered to the wrong person.


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