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Returns & Exchanges

RETURNS & EXCHANGE POLICY

Making a return is easy. If you are not 100% satisfied with your purchase, return it within 30 days of receipt in new, saleable condition for a refund.

Online returns are only accepted for products purchased directly from VIKTOS.COM to the original purchaser.

When you receive your product and you are uncertain about your purchase, please keep your product in the original packaging until you have decided whether or not you wish to keep it. All returns must be in new condition, both unwashed and unworn, with tags attached.

When returning items to VIKTOS LLC (“VIKTOS”), please ensure the product is well packaged and protected from damage in transit. You should consider using a trackable shipping service or purchasing shipping insurance. VIKTOS does not guarantee that we will receive your returned item.

How to Make a Return or Exchange
To make a return or exchange, you first have to let us know which products you are trying to return/exchange and why. If your item is defective or damaged in shipment, we will need to approve your return/exchange. This process can take up to 2-3 business days. If VIKTOS approves your return/exchange, we will then provide you with a Return Request # and prepaid shipping label. When returning items to VIKTOS, the package must include a copy of the original receipt and the provided RR#. The number must also be written on the outside of the package.

Please note that we do not refund the original shipping fee. Refunds will be made in the same method of payment as used in original purchase.

If you have any inquiries about your return/exchange once it has been posted, please email customerservice@viktos.com and include the date the item was shipped, the name of person who requested the return/exchange, the item’s tracking number, and Return Request #.

Exchanges
If you would like to make an exchange on your purchase please follow the steps in the section ‘How To Make a Return’. Exchanges can be made on like items only, meaning a different size or color of the same product. If you would like a different product, please use the return form for a refund and place a new order.

Defective Goods
VIKTOS is committed to product excellence and stands behind the quality of its products. If you think your product has a manufacturing defect please contact us at customerservice@viktos.com. Items that are damaged as a result of misuse are not considered defective. Defective items that have been worn, should be properly laundered before return. Receipt of unwashed garments may result in the product being returned to sender.

Non-returnable Items:
Gift cards

Restocking Fees
A 20% restocking fee will be applied to returns with tags removed and/or in used condition. In the event the item is returned with excessive wear and tear an additional fee may be incurred. Shipping and handling fees are not refundable.

Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@viktos.com.

Mail Theft/Lost Packages/Tampered Packages
It is very important to check your tracking number occasionally. If you did not receive your package and it is stated as being delivered, please contact the shipping company immediately to open a claim. For VIKTOS LLC to issue you a full refund or reship your order, you must provide confirmation from the shipper that your package was not delivered and was in fact lost or delivered to the wrong person.

CLICK HERE TOSTART A RETURN OR EXCHANGE