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We are excited to inform you about an important update regarding our fulfillment process here at VIKTOS. As part of our commitment to enhancing your overall experience, we are transitioning to a new distribution center and updating our shipping partners. This upgrade aims to improve the efficiency and accuracy of our order fulfillment.

Due to this transition, there will be a delay in the shipping of your order. We anticipate that your order will be shipped the week of June 10th, if not before. We appreciate your understanding and patience as we make these improvements.

June 8th UPDATE:
We are pleased to inform you that order picking has resumed, and we are working diligently to clear the backlog. We expect to complete this process within the coming week.
Thank you for your patience and understanding during this transition. We appreciate your continued support and look forward to serving you from our new facility.

If you have any questions, need to make a change to your order, or need further assistance, our customer service team is here to help.

Thank you for your continued support.

SHIPPING:  VIKTOS offers ground shipping on most* products to anywhere in the United States for a flat rate fee of $9.95.  This includes shipping to APO, FPO & DPO addresses.  *Some oversized products are excluded. 

DELIVERY DELAYS:  Orders placed are generally shipped within 1-2 business days. Delivery is typically 2-6 business days but delays are common.  Quicker shipping methods are available at checkout, but shipping times aren't always guaranteed. Orders with expedited shipping placed after 11AM Central, will not ship until the next business day. Please note that projected delivery dates are estimated and are calculated by the chosen shipping carrier. VIKTOS is not responsible for delays in shipping.

2024 Shipping Holidays: Our warehouse will be closed on the following days.

New Years Day
Monday, January 1st
Memorial Day
Monday, May 27th
Independence Day
Thursday, July 4th
Labor Day
Monday, September 2nd
Thanksgiving Day
Thursday, November 28th
Wednesday, December 25th
New Years
Wednesday, January 1st, 2025

*Orders placed on Saturday or Sunday are shipped the following business day. For instance, an order placed with overnight shipping after the 11 AM cut-off time on Friday will be shipped on Monday and delivered on Tuesday. Holidays are not considered business days and will cause additional delays.
VIKTOS makes every effort to deliver your order in a timely manner. Delivery times are not guaranteed. High order volumes and transit delays with carriers can cause delayed deliveries.

Once your order ships, you will receive a shipping confirmation email with a tracking number. For more information, please email

Shipping to Canada
At this time we are not currently shipping directly to Canada.

Making a return is easy. If you are not 100% satisfied with your purchase, return it within 60 days of receipt in new, saleable condition for a refund.

To be Saleable, items and packaging must be odor free and free of animal hair. All product must have original tags and must not be laundered or soiled. Footwear soles must be clean and have no signs of wear. Due to the nature of some products (i.e. Face Masks, Undergarments, laces,) returns will not be accepted. VIKTOS reserves the right to adjust returns if original items are not received in new condition.

Online returns are only accepted from the original purchaser. Clearance product is considered final-sale merchandise and cannot be returned.

If you receive your product and you are uncertain about your purchase, please keep the original packaging that came with the product until you have decided whether or not you wish to keep it. All returns must be in new condition, both unwashed and unworn, with tags attached.

When returning items to VIKTOS LLC ("VIKTOS"), please ensure the product is well packaged and protected from damage in transit. You should consider using a trackable shipping service or purchasing shipping insurance. VIKTOS is not responsible for any returned product that is lost or damaged in transit.

How to Make a Return or Exchange
If your item is defective or damaged in shipment, please email and describe what the issue is prior to initiating a return.

Exchanges can be made on like items only, meaning a different size or color of the same product. If you would like a different product, please use the return form to request a refund and place a new order for the desired product.

Please do not use shoe and boot boxes as the only shipping package, but instead place the footwear box inside another box.

Once your package is received, please allow 5-10 business days for processing. Unless you are processing an exchange, $5.95 will be deducted from your refund for return shipping. Original shipping costs are non-refundable. Refunds will be made in the same method of payment as used in original purchase.



Defective Goods
VIKTOS is committed to product excellence and stands behind the quality of its products. If you think your product has a manufacturing defect please contact us at Items that are damaged as a result of misuse are not considered defective. Defective items that have been worn, should be properly laundered before return. Receipt of unwashed garments may result in the product being returned to sender.

Non-returnable Items:
Due to the nature of certain items, we cannot accept returns. (i.e. Face Masks, Undergarments, Laces, Gift Cards) Final sale and Clearance items are also non-returnable. 

Restocking Fees
A 20% restocking fee may be applied to returns with tags missing and/or in used condition. In the event the item is returned with excessive wear and tear an additional fee may be incurred or the item may be returned.

Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at

Mail Theft/Lost Packages/Tampered Packages
It is very important to check your tracking number occasionally. If you did not receive your package and it is stated as being delivered, please contact the shipping company immediately to open a claim. For VIKTOS LLC to issue you a full refund or reship your order, you must provide confirmation from the shipper that your package was not delivered and was in fact lost or delivered to the wrong person.

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